American Pride Custom Floor Rug

1. Make sure your photo has good lighting - enough to see the details of your furbaby, but not so much that their face is too bright to see.

2. Full body is preferred - make sure that you get the full body in the photo, including both ears and tail. If only half of your pet's face is showing, only half of its face will be on your product!

3. Avoid blurry photos - the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Absolutely! We like to encourage our customers to upload any animal pictures of dogs, cats, reptiles, horses, etc. We will change the "DOG/ CAT" phrases to suit your animal type. We can also customize the phrases on the floor mat! If you have any specific notes, please leave them in the note box for our designers!

Free shipping for 2 or more rugs in continental US! Flat rate of $9.99 if under.

Free international shipping for 3 or more rugs. Flat rate $14.99 if under.

If there are any issues with delivery to your country, our Customer Service Team will contact you immediately.

The Paw-Cleaning Humor Floor Rug is a made-to-order product. It will be designed within 12 hours and takes 3 - 6 business days to produce.

Once produced, we ship our orders through USPS or UPS within the continental US. Shipping times can vary between 5 - 10 business days and international shipping times vary between 6 - 18 business days ( It may take up to 4 weeks for delivery depending on the destination).

Please Note: Holiday delivery may vary depending on our holiday volume. Look out for updates on holiday turnaround times. We encourage customers to place their orders ahead of time to ensure there aren’t any delivery issues.

Within the first 4 hours after placing your order, absolutely! Just reply to your order confirmation email with the new photo you'd like to use. Our designers will be on the lookout and respond within 12 hours to confirm the change. 

After 4 hours, though, your furbaby's masterpiece starts coming to life! We take great pride in crafting each personalized mat with love and care, so once it enters the design phase, changes become tricky. Choose your photo wisely and we're confident you'll love the hilarious result!

Due to the personalized nature of each design, refund and exchanges are not possible after 4 hours of placing your order. We take great pride in crafting your furbaby's masterpiece, so choose your photo wisely! We're confident you'll love the result! 

If you would like refund or change your photo within 4 hours of placing your order, please email info@pawkietalkie.com or simply reply to the order confirmation email with your request and our team will reply you within 12 hours!

Machine wash them separately with cold water. Air dry and do not bleach the mat. Using a mild detergent and avoiding the use of fabric softener will allow for long-lasting results. These instructions are for the best result possible.